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You have 28 days from the date of receipt to return your item for a full refund.

To be eligible for a refund, your item must be unused and in the same condition that you received it.

Please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is soiled.

Labels and Packaging - all items must be returned in their original condition and packaging, with all labels attached.

To return an item, please use the contact page to enter your order number, the product details of the items being returned and reason for return along with your contact details (email and phone number).

UK and USA returns are free of charge and so we will forward a returns label.

All other international returns need to be posted back at the customers' expense. We recommend a tracking service is used. 

Adina Reay Limited
25 Broad Chare, Newcastle Upon Tyne. GB. NE13DQ

Refunds and exchanges are made approximately one week after receipt of items to allow for inspection. The original credit card, or Paypal account used for payment will be credited.  We will not make refunds to a third party.

If you have any other queries about returns, please email us at info@adinareay.com or call 44 (0)191 447 2090.

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