To be eligible for a return, your item must be unused and in the same condition that you received it.
To return an item, please use the contact page to enter your order number, the product details of the items being returned and reason for return along with your contact details (email and phone number).
Please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is soiled.
Labels and Packaging - all items must be returned in their original condition and packaging, with all labels attached.
Refunds and exchanges are made approximately two weeks after receipt of items to allow for inspection. The original credit card, or Paypal account used for payment will be credited. We will not make refunds to a third party.
Once we receive your request, we will provide a response and return reference number and further details.
For all orders placed in December 2020 - Returns will be accepted until the 15th January 2021.
If you have any other queries about returns, please email us at firstname.lastname@example.org or call 44 (0)191 447 2090.